IMG Visitors Care: Frequently Asked Questions
Who is eligible for the IMG Platinum?
Any non-US Citizen who is traveling outside their home country is eligible to apply for the IMG Platinum plan. This plan has a minimum enrollment period of 5 days, with a maximum enrollment period of 12 months. This plan offers no pre-existing condition coverage, and will provide minimal protect for a sudden occurrence of pre-existing conditions (for seniors above 65 years of age the maximum is only $2,500.
Is this plan managed by INF?
This plan is managed by IMG, not the INF. INF Plans are underwritten by US Based Companies and have a 100% claims payment rate. Because we do not manage the IMG plans, we do not have any incite on claims payments rates. We also do not produce the ID cards, certificates of insurance, or handle any of the claims for this plan.
Can I cancel this plan?
You are able to cancel this plan by providing a written request for policy cancellation. A cancellation before the start date will refund the full premium, minus a $50 processing fee. If the policy has begun and you have not filed any claims, a prorated amount will be refunded to you. However, if a claim has been filed with the policy, there will be no refund given.
Why is this plan cheaper than an INF Plan?
This plan does not afford the same coverage nor benefits than most INF sponsored health insurance plans. For example, INF Premier plan covers issues such as urinary tract infection, which this plan does not cover. The INF Premier Plan will also cover ALL pre-existing conditions. Moreover, because INF Plans provide a higher benefit & actually pay claims, the premiums may be relatively higher.
Who do I reach to out about claims questions?
You will have to reach out to IMG directly to find where this plan is accepted, where to submit reimbursements, and the check claims statuses. IMG offices can be reach at:
International Medical Group®, Inc.
P.O. Box 88509
2960 North Meridian Street
Indianapolis, IN 46208-0509 USA
1.800.628.4664 or 1.317.655.4500
Will this plan cover pre-existing conditions?
This plan affords no pre-existing conditions whatsoever. We high recommend against purchasing this plan for anyone who is over the age of 50 years and is traveling to the United States. Purchasing this plan will not cover any pre-existing conditions. For more information on pre-existing conditions click here.