GeoBlue Voyager Essential: Frequently Asked Questions
Who should enroll in GeoBlue Voyager Essential?
Is this plan managed by INF?
This plan is managed by GeoBlue Travel Insurance, not the INF. INF Plans are underwritten by US Based Companies and have a 100% claims payment rate. Because we do not manage the GeoBlue Travel Insurance plans, we do not have any insight on claims payments rates. We also do not produce the ID cards, certificates of insurance, or handle any of the claims for this plan.
Can I cancel this plan?
Ten Day Money Back Guarantee. We are so confident in our products that we offer the best guarantee in the business! If you are not completely satisfied with our product, simply return your Certificate or Policy of Coverage and Description of Emergency Medical Transportation and Other Services within 10 days of receipt and include a letter indicating your desire to cancel. If you have not already left on your trip or incurred a claim, you will receive a full refund.
Will GeoBlue Voyager Cover Inside the US?
No. The GeoBlue Voyager plans are designed to cover a member anywhere outside the U.S
Who do I reach to out about claims questions?
GeoBlue Voyager plans are secondary insurance. However, GeoBlue will process and pay claims upfront as a primary payor and reserves the right, where applicable, to contact your primary insurance company to coordinate benefits.
Will this plan cover pre-existing conditions?
Pre-existing medical conditions are treated differently depending upon the plan you have selected.
The GeoBlue Voyager Choice plan is available to those who have primary insurance inside the U.S. and will cover medical treatments for pre-existing conditions. Please refer to the definition of a primary health plan for more specific information on what plans qualify as a primary insurance.
Under the GeoBlue Voyager Essential plan, benefits are not available for any services received on or within 6 months after the Eligibility Date of an Insured Person, if those services are related to a Pre-existing Condition as defined in the Definitions section of the Plan Description. This exclusion does not apply to a Newborn that is enrolled within 31 days of birth or a newly adopted child that is enrolled within 31 days from either the date of placement of the child in the home, or the date of the final decree of adoption.
The pre-existing conditions exclusion under GeoBlue Voyager Essential does not apply to the Emergency Medical Transportation benefit, Repatriation Of Mortal Remains benefit, or the Emergency Family Travel Arrangements benefit. GeoBlue Voyager Essential does not require that insureds have primary insurance at the time of enrollment.